Senior Office Assistant Needed (Transportation - Parking) - Pasadena, CA

Posted on: 08-27-2026 08:08 AM PST

Job Description:

This listing closes on 9/3/2026 at 11:59 PM Pacific Time (US & Canada); Tijuana.

The City of Pasadena Transportation Department is currently seeking a seasoned, enthusiastic, and customer service-oriented Senior Office Assistant in the Parking Division. The Senior Office Assistant (Parking) performs complex and responsible administrative and operational support duties and manages assigned customer service requests and delegates to Parking Enforcement Representatives.

The ideal candidate possesses advanced technical clerical skills and has experience successfully managing a heavy workload in a fast-paced environment and preparing reports for City boards, commissions, and councils. Prioritization of assignments and the ability to work through distractions are a must to be successful in this role. Additionally, the ideal candidate demonstrates a high degree of self-management and dependability.

Must type 45 net words per minute with 95% accuracy. Please note that qualified applicants will be invited to take an online typing test administered by the City. Applicants who do not receive a passing score on the online typing test will not be considered for further consideration. Please do not attach a typing certificate to your application.

Current City of Pasadena employees who hold a position that requires the same or more words per minute are not required to take the online typing test. Employees are responsible for verifying the typing requirement for their current classification.

This is an exciting opportunity to interact with community members from Pasadena and learn about the City’s local organizations and other City departments. APPLY TODAY!

Job Requirements:

The major responsibilities of this position are listed below. For more information, please review the Senior Office Assistant job description.

Provide administrative, general clerical, logistical, and technical support for department operations and/or department-specific programs.
Provide assistance to customers over the phone, via email, and via the Pasadena Customer Service Center (CSC) system,
Dispatch service calls to Parking Enforcement Representatives
Assist with the development and implementation of programs to support the needs of the department's customers.
Verify customer information with accuracy and ensure compliance with applicable program rules.
Prepare memos, forms, and other program documentation.
Gather, record, and evaluate data.
Work closely with department managers to define and examine business and operational problems, process improvement opportunities, and technical programs.
May help with the organization of archived office documents, which includes the conversion of physical documents into digital documents.
Performs related duties as assigned.
Must be proficient in the use of Microsoft Office (Word and Excel) and edit documents for correct English grammar, punctuation, and spelling.

URL:

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ID:

JOB-19911

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