Information Technology Analyst Needed - Lake Forest, CA

This listing closes on 12/31/2025 at 6:00 PM Pacific Time (US & Canada); Tijuana.

1. Analyzes staff, division, department, business unit, and enterprise technology requirements; investigates technology products and services to meet organizational needs; compares and contrasts competing software and hardware products; documents findings; prepares and delivers presentations.
2. Configures, delivers, and educates employees on new and existing software; provides training and usage instruction to ensure users are productive with business software.
3. Operates and administers City business software; prepares and generates system reports and other output; coordinates software system updates and upgrades; prepares test protocols; and performs data validation and quality checks.
4. Coordinates work with other employees in the IT Division, communicates effectively, maintains good working relationships with other City staff and consultants; and maintains long-term vendor partnerships.
5. Participates in procurement process; writes and oversees Requests for Proposals/Bids and associated staff reports; receives and processes bids, quotes, and proposals; oversees administrative procurement workflow following purchasing guidelines; tracks procurement records and processes invoices for payment; tracks expenditures compared to project budgets.
6. Oversees the implementation information technology projects involving hardware, software, and/or service implementation; coordinates the activities of IT staff and consultants towards completion of project goals; tracks implementation progress and keeps project stakeholders informed; ensures all project deliverables are completed according to contract requirements and organizational needs.
7. Plans and coordinates the installation, testing, and support of computer hardware and software applications; coordinates the repair and replacement of computer components and related equipment.
8. Oversees day-to-day network operations; analyzes City’s network infrastructure and identify the possible root cause of issues; advises City’s network consultant with in-depth technical and non-technical information; works with consultant for solution to issues.
9. Learns and acts as subject matter expert of various technical systems supporting City operations such as computer hardware, enterprise or desktop software, conference systems, audio-visual systems, or other as needed; works with consultants to research technical problems, identify root cause, and track to resolution.
10. Documents procedures, prepares reports, and maintains inventory and records of equipment and software as necessary.
11. Responds to questions and inquiries from users; provides information within area of assignment; analyzes and resolves problems and/or provides alternatives to meet system needs.
12. Participates in the analysis, review, and implementation of information technology goals, objectives, policies, and priorities for assigned functions and program areas.
13. Analyzes and provides input into the development of technology budgets, strategic planning, disaster recovery and business continuity plans, and other enterprise policies, plans, and programs.
14. Performs related duties as required.