Home Health Intake Coordinator - Координатор по Приему Пациентов на Дому - Northridge, CA

Main Responsibilities:

New Patient Intake
Receive and process new patient referrals.
Enter new patient information accurately into Synergy, our EMR system.
Review referrals and make sure all necessary information is received.
Follow up on missing information or documents.
Keep patient information organized and up to date.
Follow each new patient from referral through Start of Care.

Insurance Verification:
Check patient insurance eligibility and benefits.
Verify authorization requirements when needed.
Enter insurance information into Synergy.
Follow up on insurance or authorization issues that may delay services.

Scheduling & Assigning Staff:
Assign and schedule nurses for new and existing patients.
Coordinate Physical Therapy, Occupational Therapy, Speech Therapy, Home Health Aides, and other ordered services.
Provide nurses and therapists with the patient information they need.
Communicate with clinicians regarding scheduling and patient assignments.
Handle schedule changes and reassignments when needed.
Make sure Start of Care and other important visits are scheduled in a timely manner.

Physician Orders & Follow-Up:
Send physician orders and other documents to doctors’ offices for signature.
Keep track of outstanding orders.
Follow up with physicians’ offices until needed orders and documents are received.
Communicate with doctors’ offices regarding missing information, signatures, diagnoses, and other patient needs.
Upload and file completed orders in Synergy.

Patient Records & Filing:
Scan, upload, and file patient documents.
Keep patient records organized in Synergy.
Check for missing documents, orders, or signatures.
Make sure patient information is accurate and available to the appropriate staff.
Keep up with filing and paperwork so outstanding items do not build up.

Communication:
Communicate professionally and respectfully with patients, families, nurses, therapists, physicians’ offices, and coworkers.
Answer and route phone calls, emails, and faxes as needed.
Keep nurses, therapists, and office staff informed of important patient updates.
Follow up on outstanding patient matters in a timely manner.
Bring clinical questions or concerns to the appropriate nurse or supervisor.

Teamwork

Although this is a one-person position, the Intake Coordinator is part of the overall home health team.

The Intake Coordinator should be able to work independently and take ownership of their responsibilities, while also working well with everyone in the office.

Being a team player means:

Communicating clearly with coworkers.
Being respectful, approachable, and professional.
Working well with nursing, therapy, billing, medical records, management, and other office staff.
Being willing to help with reasonable office needs when possible.
Accepting help and communicating when something needs to be addressed by another department.
Understanding that everyone in the office has different responsibilities but shares the same goal of providing good patient care.
What We Are Looking For

We are looking for someone who:

Speaks English
Is organized and dependable.
Can work independently and manage their daily responsibilities.
Takes ownership of their work and follows through.
Is comfortable using computers and entering patient information.
Can learn and work efficiently in Synergy EMR.
Can manage several patients, schedules, and follow-ups at the same time.
Communicates well over the phone, by email, and in person.
Is comfortable communicating with physicians’ offices, nurses, therapists, patients, and families.
Pays attention to details.
Is willing to learn and ask questions when needed.
Has a positive attitude and works well with different personalities.
Is a team player while still being able to work independently.
Understands the importance of patient privacy and confidentiality.

Previous home health, medical office, intake, scheduling, or healthcare experience is preferred.