Guest Advocate Needed - Cerritos, CA

Posted on: 09-16-2026 04:17 PM PST

Job Description:

Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction, loyalty enrollment and store cleanliness. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.

At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the skills and experience of:

Communicating and interacting with guests to build anwelcoming guest experience

Blending problem solving and decision making to positively impact the guest experience and resolve guest concerns

Adapting to different guest interactions and situations

Promoting and engaging around various benefits, offerings and services

Job Requirements:

As aGuest Advocate, no two days are ever the same, but a typical day will most likely include the following responsibilities:

Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard

Create a welcoming experience by greeting guests as you are completing your daily tasks.

When guests need assistance, engage with guests in a welcoming way, to help solve their specific needs.

Make the guest aware of current promos. store activities and events.

Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience.

Thank guests and let them know we’re happy they chose to shop at Target.

Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed.

Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices.

Work efficiently to minimize guest wait time while maintaining guest service and accuracy.

Understand and show guests how to use the features and offerings within the Target App including Wallet.

Be familiar with Order Pick-Up, Drive Up and online ordering, and know how to direct the guest to enroll, activate and use these features.

Attempt every return and follow register prompts;partnerwith immediate Leaders as needed to help solve for the guestwhile following Target’s policies and procedures.

Maintain a clean, clutter free work areaby gatheringunpurchased items, baskets, and hangers for removal.

Stock supplies during store open hours while being available for the guest.

Demonstrate a culture of ethical conduct, safety and compliance.

Work in a safe manner at all times; comply with all safety policies,best practices, and training; report hazards and correct where possible.

Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.

All other duties based on business needs

URL:

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ID:

JOB-20008

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