Community Services Representative II - Pasadena, CA

This listing closes on 1/8/2026 at 11:59 PM Pacific Time (US & Canada); Tijuana.

• Provides support to the Community Services Division for the City ROSE Program. 
• Answers, screens, and refers telephone calls, emails, and other forms of client contact. 
• Responds to questions from applicants and the public regarding ROSE and other City programs and services including clarification of regulations, eligibility requirements, processes, and procedures. 
• Addresses escalated customer questions and complaints over the phone or at the public counter. 
• Participates in neighborhood and empowerment activities which may include facilitating local community gatherings to address neighborhood issues.
• As a community liaison representative in a community center or facility, provides information and referral services to individuals and groups.
• Assists in providing direct services offered at a community center, including the physical set-up, maintenance and security of a center.
• Establishes and maintains liaison with community-based organizations and residents to promote a variety of community services and activities.
• Works with teens and youth adult clients on program eligibility. 
• Provides liaison coordination with local and other governmental and community and service-providing agencies.
• Prepares correspondence, reports and records as necessary.
• Assists in providing direct services offered at the Department of Parks, Recreation and Community Services.
• Performs related duties as assigned.